I Evaluated G2’s 7 Finest Dialog Intelligence Software program

You’ll be able to have the proper pitch deck, a bulletproof CRM, and reps who know your product inside out, however in the event you’re not listening to what’s occurring on gross sales calls, you’re flying blind!

That’s what pushed me to judge over 20 instruments to search out the finest dialog intelligence software program. Not simply platforms that file calls, however ones that truly assist gross sales leaders coach smarter, spot deal dangers earlier, and replicate what prime reps are doing finest.

And it’s not only a nice-to-have, in the event you ask me or the market information. The worldwide dialog intelligence software program market is predicted to develop from $25.3 billion in 2025 to $55.7 billion by 2035, with a CAGR of 8.2%. That form of progress exhibits simply how a lot stress gross sales groups are beneath to make each dialog rely.

The seven finest dialog intelligence platforms on this record stood out for his or her rep-friendly design, actionable insights, and skill to assist each lean gross sales groups and international RevOps organizations. Whether or not you’re attempting to enhance ramp instances or standardize speak tracks, these instruments can assist.

What makes a dialog intelligence software program value it?

Gross sales calls maintain much more than simply chatter — objections, shopping for alerts, even silent crimson flags. However in the event you’re not truly capturing what’s stated (and the way it’s stated), we might have an issue, Houston.

That’s the place dialog intelligence software program steps in. As a substitute of handing you uncooked transcripts, these instruments spotlight the moments that matter: when offers go off observe, when reps miss cues, or when patrons drop delicate alerts of intent. And since most of those instruments sync together with your CRMs, you’re not left piecing issues collectively after the very fact.

And it’s not nearly closing new offers. For those who don’t prioritize buyer retention, you danger dropping a lot of your corporation. When conversations drive each pipeline progress and long-term loyalty, having a transparent view into each name turns into non-negotiable.

What I prioritized when evaluating dialog intelligence software program 

Not each device within the dialog intelligence area is constructed for income affect. Some simply file calls. Others floor precise perception. To slim it down, I centered on platforms that ship clear worth to gross sales managers, reps, and RevOps groups alike.

Right here’s what I prioritized when evaluating the very best dialog intelligence software program:

• Teaching and rep efficiency insights: The perfect dialog intelligence platforms don’t simply hand over metrics; they assist gross sales managers turn into higher coaches. I regarded for instruments that highlight speak ratios, objection dealing with, filler phrase utilization, and time spent discussing key subjects. Bonus factors if they provide rep scorecards, pattern monitoring over time, and the power to match efficiency in opposition to prime performers. Instruments that may flip uncooked name information into teaching alternatives had been excessive on my record.
• Searchable name transcripts and AI summaries: Velocity issues when reviewing calls. I prioritized platforms that supply correct, speaker-separated transcriptions and AI-powered summaries of every dialog. I additionally regarded for instruments that tag key phrases, seize follow-up actions, and permit you to search previous calls by matter or phrase.
• CRM and workflow integrations: Name intelligence isn’t useful if it lives in a silo. I favored platforms that combine cleanly with different core techniques. Whether or not it is auto-logging calls, pushing insights into the CRM, or triggering alerts in a workforce workspace, the instruments that match seamlessly into day by day workflows stood out.
• Actual-time steering and alerts: Some instruments don’t await the decision to finish. I regarded for platforms that may provide in-the-moment prompts, like reminders to ask price range questions or flag when a competitor is talked about. Past that, post-call alerts, corresponding to notifications for dangerous offers, adverse sentiment, or missed subsequent steps, additionally performed an enormous position in my record. These real-time nudges assist reps course-correct whereas it nonetheless issues.
• Scalability and person expertise: An awesome platform can’t sluggish your workforce down. I paid shut consideration to onboarding workflows, interface readability, and the way shortly groups can begin seeing worth. Instruments that assist quick implementation, customizable dashboards, and clear person interfaces made the strongest impression.

The record beneath accommodates real person critiques from the dialog intelligence platform class web page. To be included on this class, an answer should:

• Transcribe calls into textual content and information that may be searched and analyzed
• Analyze the transcription of a name and establish key phrases, themes, and potential motion objects
• Present statistics of a dialog, together with speak ratios, buyer interactivity, and whole name length

*This information was pulled from G2 in 2025. Some critiques might have been edited for readability.

Gong is broadly utilized by mid-market corporations, with 71% of its customers coming from that section, in line with G2 Information. It’s generally adopted in industries like laptop software program, IT providers, and advertising, the place groups depend on dialog insights for teaching and gross sales efficiency. Gong presently holds a 100% satisfaction score on G2.

One factor that stood out throughout critiques was how typically teaching got here up. I learn a number of mentions of Gong serving to managers spot speak ratios, objection dealing with, and key deal dangers with out having to sit down by means of each minute of a name. Reps and enablement groups appeared to lean closely on these options to pinpoint what prime performers had been doing in another way and to create stronger onboarding packages.

The AI summaries additionally confirmed up often. Reviewers preferred not having to take notes throughout conferences and appreciated how the platform routinely captured motion objects and follow-ups. I can see how this helps salespeople transfer sooner between calls with out dropping observe of subsequent steps.

However I observed some recurring suggestions from reviewers about sentiment tagging. It is not a giant drawback, simply one thing a couple of customers identified. Whereas customers appreciated with the ability to perceive sentiment throughout discussions, there have been occasional misclassifications of tone or intent. It’s not a dealbreaker, nevertheless it’s one thing to bear in mind when counting on AI-generated content material on the whole. 

There have been additionally a handful of feedback from reviewers about missed or delayed recordings. Though it didn’t appear to occur typically, I observed G2 customers saying that the decision recording took time to load or wasn’t captured at instances.

I additionally got here throughout reward for Gong’s search performance. Customers talked about with the ability to shortly discover particular calls or soar to key elements of a transcript utilizing key phrases or timestamps. For managers reviewing a number of offers or prepping for follow-ups, this saved vital time.

Gong stands out as a dependable dialog intelligence platform that balances usability with actual teaching worth for mid-sized gross sales groups.

What I dislike about Gong:

• Some critiques flagged points with sentiment tagging, the place the AI misinterpreted tone or emotional nuance.
• I additionally noticed a couple of feedback about occasional recording loading delays, particularly when Gong wasn’t arrange accurately for the assembly.

What G2 customers dislike about Gong:

“Typically I neglect to tag the decision or add a remark proper after, and it may be powerful to search out it later when all the pieces blends collectively. A bit extra construction or reminders could be useful.”

– Gong Overview, Emma L.

Salesforce Gross sales Cloud is among the most well known platforms within the gross sales tech stack, and whereas it’s historically often called a CRM, many groups additionally use it as a dialog intelligence platform by means of its integrations and built-in gross sales analytics options. Based on the G2 Grid Report, it’s particularly fashionable in laptop software program, IT providers, and monetary providers, with 48% of customers in mid-market corporations and 34% in enterprises.

I got here throughout numerous critiques highlighting how customizable Salesforce is. From name end result fields to automation triggers and dashboards, customers stated they might tailor almost all the pieces to match how their workforce works. That flexibility makes a giant distinction when attempting to drag dialog information into the broader gross sales movement.

However that very same depth appears to come back with a trade-off; a number of reviewers admitted that it will probably really feel overwhelming with out a RevOps lead or Salesforce admin guiding the way in which. It’s not the form of platform you wish to work out on the fly.

Reporting stood out as one other main power. Customers preferred how straightforward it was to create dashboards that pulled in name outcomes, notes, and call engagement alongside pipeline metrics. In a couple of critiques, I noticed managers point out constructing customized stories for name follow-ups or figuring out stalled offers based mostly on dialog historical past. It’s not a devoted name analytics engine, however when built-in nicely, it capabilities like one.

Assist, nevertheless, felt a bit inconsistent throughout the critiques. Some customers had no points, however I additionally learn feedback about sluggish decision instances and an absence of direct assist for extra technical configurations.

Value got here up as a standard theme in G2 critiques, notably in relation to add-ons and third-party connectors. Some customers famous that bills can improve as extra options are layered in, which can be one thing to think about for groups with tighter budgets. Nonetheless, many felt the platform’s depth and capabilities delivered robust general worth.

That stated, I noticed a stunning quantity of constructive suggestions on the general expertise as soon as it’s arrange. Regardless of the complexity, customers discovered the UI approachable and the system well-organized. Reps claimed they might simply assessment deal exercise and floor previous conversations with out bouncing between instruments.

Salesforce Gross sales Cloud is a strong alternative for gross sales organizations that wish to deliver name insights right into a centralized, extremely customizable CRM, notably in the event that they’ve acquired the admin sources to assist it.

What I dislike about Salesforce Gross sales Cloud:

• A number of customers identified that it takes time to get comfy, particularly with out a devoted admin to handle setup and upkeep.
• I gathered that assist and pricing had been two widespread considerations. Some critiques famous delays in getting assist, and others flagged the price of unlocking extra superior options.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Outdated UI/UX: Regardless of its energy, the interface feels dated and unintuitive. Some components appear caught within the 90s, and it will probably take too many clicks to get the place it is advisable to go.
Steep studying curve: New customers typically discover the system overwhelming, and even skilled customers can battle with the structure or remembering the place particular options dwell.
Efficiency lag: Often, pages or stories may be sluggish to load, particularly when coping with massive datasets or complicated dashboards.”

– Salesforce Gross sales Cloud Overview, Juan M.

Fathom has shortly turn into a favourite amongst small groups, with 83% of customers coming from small companies, in line with G2 Information. It’s particularly fashionable in laptop software program, advertising and promoting, and consulting, the place quick assembly turnarounds and clear subsequent steps are key. With a 100% G2 Satisfaction Rating, it’s secure to say customers love how a lot time and psychological vitality it saves.

Throughout the critiques I analyzed, transcription high quality was probably the most often acknowledged power. Customers described it as extremely correct, even in fast-paced conferences, and appreciated how the output didn’t simply seize phrases however formatted them in a manner that made assessment simpler. The construction, paired with timestamped highlights, appeared to assist folks discover what they wanted shortly with out having to replay your entire dialog.

Summaries had been one other standout. I learn dozens of feedback about how a lot time Fathom saved by routinely producing assembly recaps that embrace motion objects and follow-ups. These summaries got here with clear formatting, which made sharing notes with shoppers or teammates simple. Many customers acknowledged that this changed their outdated note-taking routine totally.

I additionally got here throughout repeated callouts for ease of use. Even customers new to dialog intelligence stated they had been capable of get worth immediately, with out digging by means of assist docs or lengthy tutorials. 

Fathom’s integrations had been one other widespread theme, particularly Zoom and HubSpot. Reviewers cherished that Fathom ran seamlessly in Zoom calls, so they didn’t have to fret about setup throughout every assembly. A lot of customers additionally famous that the HubSpot integration helped with logging name outcomes and following up within the CRM, which made it simpler to take care of constant deal information.

Nonetheless, not all the pieces was frictionless. Just a few customers flagged points with Zoom integration, principally round missed or delayed recordings when conferences had been launched with out preparation.

I additionally learn a small variety of critiques saying that regional accents sometimes impacted transcription accuracy, although this wasn’t referred to as out as a dealbreaker.

Fathom is a powerful match for small groups and particular person customers who need quick, correct assembly information with as little handbook work as potential. 

What I dislike about Fathom:

• I got here throughout a couple of critiques mentioning that impromptu conferences may trigger points if Fathom wasn’t added forward of time. That appears like one thing fast-moving groups would possibly wish to be careful for.
• There was additionally some suggestions round transcription accuracy dropping barely with regional accents. It didn’t appear to be a serious difficulty, nevertheless it’s one thing I’d wish to check in a world workforce surroundings.

What G2 customers dislike about Fathom:

“Fathom isn’t obtainable on cellular gadgets. Whereas the desktop expertise is superb, being locked out on a cellphone or pill appears like a missed alternative, particularly after I’m attempting to assessment a abstract or reference notes on the go. Briefly, Fathom is a powerful, reliable device, simply want it supported cellular platforms too.”

– Fathom Overview, Marty T.

HubSpot Gross sales Hub is broadly adopted by smaller and mid-sized groups, with 56% of customers from small companies and 39% from mid-market, in line with G2 Information. It’s particularly fashionable in laptop software program, IT providers, and advertising, the place groups need a single platform for CRM, e-mail monitoring, and light-weight dialog intelligence options.

As I combed by means of critiques, one factor grew to become clear: customers love how easy it’s to log and observe calls in HubSpot. Fairly a couple of reps stated they might simply connect calls on to offers or contacts. That ease of monitoring, mixed with HubSpot’s clear exercise timeline, makes it easy to choose up proper the place you left off in a deal.

The platform’s e-mail monitoring and engagement alerts additionally got here up often. Reviewers appreciated realizing precisely when a prospect opened an e-mail or clicked a hyperlink. Whereas that’s not a standard dialog intelligence characteristic, it offers gross sales groups useful context earlier than making a follow-up name.

Gross sales sequences additionally obtained constant reward. G2 customers famous that establishing sequences, together with emails and name duties, was easy and that the built-in templates helped keep consistency throughout outreach. This appears notably useful for smaller gross sales groups seeking to scale their efforts with out including extra instruments.

I did see some considerations pop up, too. Pricing was the commonest. Whereas customers stated the bottom platform is accessible, a number of critiques identified that prices can climb shortly as your workforce scales or wants further options.

I observed feedback about customization, with some dashboards and stories showing restricted for customers looking for extra detailed management over gross sales or name monitoring workflows.

HubSpot Gross sales Hub is a powerful match for rising gross sales groups who need restricted dialog intelligence baked into their CRM, without having to handle one more device.

What I dislike about HubSpot Gross sales Hub:

• Pricing got here up repeatedly in G2 critiques. I observed a number of customers flagging that prices can add up quick as your workforce grows or wants superior options.
• I got here throughout a couple of critiques that famous the training curve when attempting to make use of extra superior automation or reporting options. It’s straightforward to start out, however going deeper can take a while.

What G2 customers dislike about HubSpot Gross sales Hub:

“The one actual draw back for me is the pricing; when you begin scaling and want extra superior options, it will probably get costly. Additionally, some customisation choices really feel restricted until you improve to larger tiers. However general, the worth continues to be there in the event you’re critical about gross sales.”

– HubSpot Gross sales Hub Overview, Alexander Tsepo D.

Fireflies.ai is a dialog intelligence device designed for lean, fast-moving groups, and the info exhibits it. Based on G2, 81% of customers are from small companies, with robust adoption in consulting, advertising, promoting, and IT providers.

One of the vital highlighted strengths in G2 critiques was transcription. I learn dozens of feedback about how dependable and clear the transcripts are, even in fast-paced conversations. Customers highlighted that the AI does a strong job of breaking down who stated what and when. Nonetheless, I additionally noticed a couple of critiques the place folks talked about occasional errors, normally in noisy environments or when audio system overlap. It doesn’t seem to be a dealbreaker, nevertheless it’s one thing customers felt wanted little enhancing from time to time.

Past that, Fireflies’ abstract and search options got here up repeatedly. The platform pulls out highlights, motion objects, and speaker-level insights. Many reviewers preferred with the ability to scan conferences for key phrases, filter by matter, or soar on to resolution factors. From what I learn, this saved groups a ton of time when prepping for follow-ups or referencing previous discussions.

I additionally observed numerous reward for the way simply Fireflies integrates with instruments like Google Meet, Zoom, and Microsoft Groups. For Meet customers particularly, the Chrome extension was a favourite; it lets the bot be a part of with none further work. However this ease doesn’t all the time carry over to different platforms. I gathered that you need to manually invite Fireflies to Zoom or Groups calls, which is a slight problem for customers operating hybrid assembly stacks.

One other level that got here up was Fireflies’ AI credit score system. Just a few customers stated they felt restricted by how credit are structured, particularly when attempting to make use of superior options. It didn’t seem to be a common difficulty, however for heavier customers, this was a famous friction level.

All issues thought of, Fireflies.ai is a superb match for small groups who want quick, searchable name transcripts and summaries with out the overhead of a bigger CI platform.

What I dislike about Fireflies.ai:

• Some reviewers stated the AI credit can really feel limiting, particularly when groups wish to use extra superior options often.
• I additionally noticed a couple of feedback about having to manually invite the bot on Zoom or Groups, which may result in missed recordings in the event you neglect.

What G2 customers dislike about Fireflies.ai:

“The AI credit. Want there have been extra obtainable for the Professional Plan or that some options did not value credit.”

– Fireflies.ai Overview, Paula L.

Jiminny is purpose-built for teaching and gross sales enablement, and its person base displays that. Based on G2, 61% of Jiminny customers come from mid-market corporations, notably in laptop software program, IT providers, and advertising. It’s a device that helps gross sales leaders get hands-on with name critiques, efficiency monitoring, and name libraries.

I got here throughout numerous reward for its dwell teaching instruments. Managers can hear in, go away time-stamped feedback, and tag particular moments with out interrupting the move. That hands-on assist, with out hovering, got here up as a giant plus in critiques.

Transcriptions and summaries had been additionally highlighted. Most customers stated the transcripts had been clear and usable, even pulling out motion objects and subsequent steps routinely. However I did see a couple of mentions that accuracy can dip if the decision will get noisy or audio system overlap. It wasn’t a serious criticism, extra of a light-weight touch-up state of affairs.

What actually stood out was the search performance. Reps and managers preferred with the ability to filter calls by matter or phrase and soar proper to the related moments. The playlist characteristic acquired shoutouts, too. Reviewers talked about curating the very best calls into libraries for brand spanking new reps onboarding or team-wide teaching. It’s a intelligent method to repurpose precise gross sales conversations as studying content material.

Some customers commented that whereas the interface is usually straightforward to make use of, it will probably really feel a bit dense when switching between calls or reviewing lengthy recordings. Just a few reviewers shared they would like extra flexibility in how the knowledge is laid out to higher swimsuit their workflow.

I additionally noticed notes about recording permissions. If a participant doesn’t settle for the opt-in, the decision gained’t be captured. That’s honest from a compliance perspective, however I can see the way it may throw groups off in the event that they neglect to substantiate it forward of time.

Integrations had been talked about positively, particularly the sync with Salesforce, HubSpot, and calendar instruments. It appears like groups utilizing Jiminny don’t should waste time manually logging name exercise or monitoring follow-ups.

Jiminny appears like the correct match for groups that care about teaching with context and wish their calls to double as coaching sources.

What I dislike about Jiminny:

• Some critiques flagged that transcription accuracy drops when audio system speak shortly or over one another, which I perceive may very well be a trouble throughout extra chaotic calls.
• The interface had combined critiques. It really works, however a couple of customers felt it may very well be cleaner, notably when navigating a number of conversations directly.

What G2 customers dislike about Jiminny:

“Incapability to obtain the recording in a usable format is difficult. This must be modified to with the ability to obtain to an MP4.”

– Jiminny Overview, Michelle I.

Substrata takes a singular method to dialog intelligence by going past phrases and analyzing the emotional alerts behind them. It’s particularly fashionable with smaller groups — 51% of customers are from small companies, and one other 28% from mid-market. The device is mostly utilized in IT providers, advertising, and accounting, the place understanding purchaser sentiment may be the distinction between a stalled deal and a signed contract.

One of many greatest benefits reviewers famous was how nicely Substrata identifies tone, intent, and behavioral alerts throughout dwell calls. It gives real-time perception into the dynamics of a dialog whereas monitoring how nicely one thing is delivered and obtained.

Customers shared that this helped them adapt their responses and deal with objections extra successfully, particularly in high-stakes or complicated gross sales interactions. This deeper layer of understanding gave gross sales leaders extra confidence in evaluating how calls had been truly touchdown.

Substrata’s e-mail monitoring additionally stood out as a invaluable companion to dwell dialog evaluation. Reviewers acknowledged it helped them perceive how their messages had been being interpreted, along with once they had been opened. G2 reviewers shared utilizing the e-mail extension to investigate purchaser sentiment and engagement patterns, which helped form follow-ups.

Buyer assist was one other space the place G2 customers persistently had good issues to say. They described the assist workforce as responsive and simple to work with. Whether or not it was answering questions or providing steering on finest practices, customers appreciated having fast entry to assist when wanted. The platform’s documentation and assist sources had been additionally well-structured and helpful for groups who had been new to dialog intelligence instruments.

Some reviewers famous that getting up to the mark with Substrata required some adjustment. Whereas the info was thought of highly effective, a couple of customers talked about a slight studying curve initially.

Value additionally surfaced in person suggestions, typically tied to how the device is used throughout totally different workforce sizes and workflows. Whereas many small enterprise customers discovered robust worth in Substrata, some famous that pricing may turn into an element as groups develop or utilization expands.

There was additionally some suggestions round customization limitations. Just a few G2 customers needed extra choices to regulate how information and insights had been organized or displayed. This wasn’t a common difficulty, nevertheless it pointed to alternatives for extra personalization.

Substrata is a powerful alternative for groups seeking to elevate their gross sales conversations with deeper emotional perception and real-time suggestions, with out sacrificing ease of use or assist high quality.

What I dislike about Substrata:

• Some customers identified that even with good insights, it’s not all the time clear what to do subsequent. I observed a couple of reviewers asking for playbooks or steering constructed into the device.
• I observed a couple of critiques the place smaller groups talked about needing to weigh the pricing fastidiously. Whereas the worth was clear to many, some stated they needed to justify the fee internally earlier than transferring ahead.

What G2 customers dislike about Substrata:

“The interface may use a bit extra visible polish and person customization. Whereas the info is highly effective, some charts and dashboards take a little bit of getting used to. When you’re over that preliminary hump, it’s straightforward to navigate however a extra tailor-made dashboard setup would enhance the expertise.”

– Substrata Overview, Mike B.

Calls are simply the beginning. Browse the top-rated gross sales analytics software program to layer even deeper insights on prime of your conversations.