I’ve all the time liked to journey.
Whether or not it’s planning weekend escapes, stretching PTO into long-haul adventures, or discovering a brand new work-from-anywhere spot with respectable Wi-Fi and even higher views.
However in terms of enterprise journey, I’ve largely watched from the sidelines. I’m not the one dealing with bookings or chasing expense approvals. Nonetheless, I’ve all the time been curious in regards to the techniques that make journey work easily for enterprise groups. That curiosity just lately led me down the rabbit gap of journey administration software program. I wished to know what these instruments actually provide, past reserving flights. How do they deal with multi-team coordination, coverage compliance, or integration with expense techniques?
I got down to consider the main platforms, digging into options, G2 evaluations, and person experiences. These seven rose to the highest for providing a better, extra seamless method to handle enterprise journey, with out the standard chaos.
7 finest journey administration software program 2025: My high picks
- Navan (Previously TripActions) for built-in journey and expense administration that optimizes enterprise journeys via AI-driven insights.
- myBiz by MakeMyTrip for company vacationers looking for a user-friendly platform for reserving, expense claims, and journey coverage compliance.
- Brex for startups needing an all-in-one enterprise monetary platform, with management over budgets and seamless expense monitoring.
- Ramp for firms wanting a finance automation platform that provides sensible integration of spend administration and insightful analytics.
- SAP Concur for giant enterprises needing strong journey, expense, and bill administration.
- TravelPerk for versatile reserving choices with real-time journey knowledge and a concentrate on offering environment friendly journey insurance policies and carbon offsetting.
- Amex GBT Egencia for companies looking for complete journey options with 24/7 assist and intensive provider networks.
These finest journey administration instruments are top-rated of their class, in response to G2 Grid Reviews. Pricing particulars can be found upon request.
7 finest journey administration software program I’d suggest
Journey could really feel so simple as ebook, go, return. However for enterprise groups, it’s something however. Behind each clean journey is a system juggling approvals, itineraries, budgets, coverage compliance, and post-trip reimbursements.
I went into this analysis with one purpose: to know which platforms truly ease that complexity. I centered on what would matter in real-world use. How intuitive the platform is, how nicely it handles each particular person and group bookings, and the way seamlessly it integrates with instruments like expense administration software program.
Some platforms stood out for his or her automation and customization; others impressed me with mobile-first UX or worldwide journey assist. Throughout all of them, I paid consideration to evaluations, options, and consistency in delivering actual worth.
The seven platforms beneath every deliver one thing totally different to the desk, however they share one factor: they make enterprise journey extra manageable. Whether or not you’re evaluating instruments on your operations group or simply interested by what’s on the market (like I used to be), these picks are a strong place to begin.
How did I discover and consider these high journey administration software program?
I’ve explored sufficient journey administration platforms to know that not all of them truly make enterprise journey simpler. I wished to seek out software program that helps groups plan, ebook, and handle journey with out turning your entire course of into one other irritating, multi-step ordeal.
To do this, first, I checked out G2 Grid Reviews to determine the highest journey administration software program, ranked by usability, characteristic set, and buyer satisfaction. After figuring out the highest contenders, I went past the rankings and used synthetic intelligence (AI) to investigate 1000’s of G2 evaluations, pulling out frequent ache factors, reward, and ignored options.
In circumstances the place I couldn’t personally take a look at a instrument resulting from restricted entry, I consulted an expert with hands-on expertise and validated their insights utilizing verified G2 evaluations. The screenshots featured on this article could also be a mixture of these captured throughout testing and ones obtained from the seller’s G2 web page.
The outcome? A curated record of journey administration platforms that don’t simply look good on the floor, however truly assist groups improve enterprise journey by reserving smarter, spending higher, and staying organized.
My standards for evaluating the perfect journey administration software program
I’ve spent sufficient time evaluating journey administration software program to know that smooth interfaces and well-known logos don’t all the time imply a smoother journey expertise. So I blended person insights from G2 evaluations with hands-on characteristic evaluation to develop a standards set rooted in what truly makes enterprise journey extra manageable. Right here’s what I prioritized:
- Reserving flexibility and stock entry: A journey platform ought to provide extra than simply flight and lodge reserving. It ought to mixture choices from a number of sources. I regarded for instruments that assist flights, accommodations, trains, and rental vehicles, ideally pulling in charges from world distribution techniques (GDS), direct suppliers, and even company negotiated fares and mileage monitoring. Extra stock = extra alternative and higher price management.
- Coverage enforcement and approval workflows: I prioritized platforms that enable groups to customise journey insurance policies by position, division, or area and routinely apply these guidelines in the course of the reserving course of. Instruments that route bookings via built-in approval chains earned additional factors for decreasing the Slack/electronic mail back-and-forth.
- Expense and reimbursement integration: Good journey software program doesn’t cease as soon as the journey is booked. I favored platforms that sync immediately with expense instruments. Bonus in the event that they auto-import receipts, pre-fill studies, or assist digital playing cards. Something that makes post-trip paperwork simpler.
- Automation and real-time updates: No one likes chasing affirmation emails or refreshing for flight delays. I gave desire to platforms that routinely sync itineraries, alert customers to adjustments, and floor related info like gate adjustments or reschedule choices, with out additional clicks or digging via electronic mail.
- Traveler assist: Help isn’t simply good to have. It’s important when journey goes off-script. I regarded for twenty-four/7 assist (dwell or AI-assisted), disaster alerts, and traveler monitoring options. Platforms with built-in obligation of care options gave firms peace of thoughts whereas preserving vacationers protected and knowledgeable.
Over the span of a number of weeks, I researched and evaluated round 25+ journey administration software program. I narrowed down the perfect seven based mostly on their options and ease of use.
To be included on this class, an answer should:
- Present a platform for journey reserving
- Report bills associated to worker journey
- Integrate with or ship expense administration options
- Incorporate company journey insurance policies for compliance
*This knowledge was pulled from G2 in 2025. Some evaluations could have been edited for readability.
1. Navan (Previously TripActions)
Navan will get a lot proper when it comes to simplifying enterprise journey. Customers consistently speak about how straightforward the platform is to use, whether or not you’re reserving a journey or monitoring your bills, it simply feels intuitive. The structure is clear, issues are precisely the place you count on them to be, and you can transfer from reserving to reimbursement with out a ton of clicks or confusion.
The cell app will get a lot of love, too. Vacationers recognize that it mirrors the desktop expertise virtually one-to-one. The design is clear, the UI is responsive, and options like real-time flight updates and itinerary particulars are straightforward to entry. Whether or not you are reserving on your telephone from the airport lounge or ending an expense report from your laptop computer, the expertise stays constant.
One other space the place Navan wins huge is expense administration. The Navan Card comes up usually as a game-changer. G2 customers love that they don’t have to entrance the cash themselves. Receipts can be uploaded shortly, bills are tracked in actual time, and reimbursements occur sooner than with extra conventional instruments. That entire scan-and-submit course of is smoother than most.
Reserving, total, is a sturdy go well with. Customers can ebook flights, accommodations, trains, and rental vehicles all in one place. The potential to evaluate choices, entry company charges, and handle complete journeys with out bouncing between instruments makes a large distinction—particularly for frequent vacationers. A few even famous how a lot time they save by not having to rely on journey brokers for primary duties.
Whereas some customers praised the chat assist, others had the reverse expertise —describing it as gradual or unable to resolve points successfully. And when issues go flawed mid-reserving, assist delays can change into a drawback.
Technical glitches in the reserving circulate had been additionally talked about. A handful of customers ran into failed transactions, reserving errors, or credit that didn’t apply correctly. Some customers discovered it complicated to make post-reserving adjustments via the app.
There had been additionally mentions about delayed approvals and poor notification techniques.
That mentioned, regardless of small gaps, Navan appears to ship on what it guarantees: a fashionable journey and expense platform that cuts out the muddle, streamlines the busywork, and makes enterprise journey really feel a little extra underneath management.
If you’re trying for a instrument that places bookings, funds, and expense studies in one clear circulate and you’re keen to put up with the occasional bug or assist hiccup, Navan is price preserving on your shortlist.
What I like about Navan:
- From flights and accommodations to rental vehicles and trains, customers love that Navan retains all bookings underneath one roof. It saves time and eliminates the traditional back-and-forth between apps.
- The interface is clear, intuitive, and simple to make use of. Whether or not on desktop or cell, the expertise feels constant and easy. Even for first-time customers.
What G2 customers like about Navan:
“The UX utilizing the app was superb, importing bills is absolutely easy and it guides you all over the method. I actually by no means obtained misplaced utilizing the app at the same time as a beginner. The easiness for reserving flights and accommodations is SO good and it let you already know the funds and the way a lot you’ll pay for extras if you would like and it even has the power to increase the journey for private journey there within the app!
The Navan Card for workers is a lifesaver and it offers an awesome expertise when utilizing it. The flights updates and standing is superb. It all the time offers gates, terminals and standing up to date whereas having the reservations codes at hand for each lodge and flights.”
– Navan Evaluate, Gabriel G.
What I dislike about Navan:
- When one thing goes flawed, like a failed reserving or last-minute change, the chat assist wasn’t all the time fast to reply, and follow-up usually lagged.
- Flight reserving sometimes happen. A few customers mentioned the system sometimes fails mid-reserving, particularly with flights. It both doesn’t affirm or requires them to re-enter journey particulars.
What G2 customers dislike about Navan:
“A number of errors within the app whereas making an attempt to ebook. Flight credit proven are flawed. After I name to complain, I’m instructed I ought to simply chat or name to ebook or to make change. Chat reserving take over an hour.”
– Navan Evaluate, Ajay S.
2. myBiz by MakeMyTrip
There’s a cause so many groups rely on myBiz by MakeMyTrip. It takes a lot of the friction out of planning and managing enterprise journeys.
Throughout the board, customers actually recognize how easy and intuitive the platform is. Reserving a flight or lodge takes simply a few clicks. The interface is designed to get you the place you want to go shortly, and a lot of individuals mentioned they may navigate the platform with out a lot of a studying curve. I noticed repeated mentions of how clean the reserving circulate is, whether or not you’re utilizing the desktop website or the app.
Company journey administration options are nice. From the suggestions I reviewed, it is clear that customers rely on myBiz to handle a number of worker profiles, set approval workflows, and centralize all bookings in one place. The dashboard helps admins observe spending, monitor group journey exercise, and generate studies with out chasing down individuals for receipts.
The company reductions and presents are one other main value-add. Many customers mentioned they had been ready to discover decrease costs than what they sometimes see on public platforms and a number of highlighted free date adjustments, versatile fare guidelines, and different perks tailor-made to enterprise vacationers. That mentioned, some customers did really feel the presents may be extra constant, particularly when in contrast to what’s accessible on private MakeMyTrip accounts.
Individuals additionally preferred how time-saving the platform is. As a substitute of switching between instruments or emailing distributors, you can deal with all the things in one centralized platform. Some even referred to as it their one-stop store for enterprise journey. And for fast-transferring groups, the potential to generate journey studies, observe expense summaries, and handle all the things underneath one login is a huge plus.
I got here throughout a number of evaluations that pointed out pricing points the place myBiz listings had been both increased than competitor platforms or didn’t mirror accessible reductions at checkout. Some additionally talked about that whereas company pricing is a good contact, it didn’t all the time really feel like a clear win in contrast to private accounts.
On the technical facet, customers flagged some UI/UX points, like gradual app loading, overwhelming reporting instruments, and bugs that made navigating the platform tougher than it wanted to be. For instance, there had been complaints about complicated GST credit score monitoring, and points when making an attempt to change IRCTC IDs (vital for prepare bookings).
A few individuals additionally shared that including or managing staff felt too handbook. Approval settings and different org-degree configurations had been additionally described as a little advanced when getting began.
All in all, myBiz is doing a lot of the heavy lifting for firms making an attempt to simplify journey operations. If your priorities are velocity, compliance, and centralization, it’s a strong contender.
What I like about myBiz by MakeMyTrip:
- I noticed a lot of appreciation for how straightforward it is to entry GST-compliant invoices. For companies that want to observe bills for tax functions, this characteristic is a actual time-saver.
- Customers constantly mentioned the interface is simple to make use of. Whether or not it’s looking for choices or managing journey for a group, customers felt the expertise was clean and beginner-friendly.
What G2 customers like about myBiz by MakeMyTrip:
“myBiz routinely saves GST and applies whereas reserving which saves effort and time, It offers particular fares for company companies together with free seats, meals, low cancellation charges and free date change. myBiz permits to trace bills, pockets stability and journey administration which helps to maintain observe of travelling for the organisation. Comfort fares whereas reserving flights are very low and no hidden prices with additional reductions on the fee web page provide help to to handle your funds and additional companies. It additionally offers computerized reminders earlier than the travelling date.”
– myBiz by MakeMyTrip Evaluate, Kusum A.
What I dislike about myBiz by MakeMyTrip:
- Even although GST invoicing is a sturdy level, a few individuals talked about they didn’t obtain their bill or had bother discovering it post-reserving.
- From what customers shared, there have been moments the place the listed worth modified at checkout, or the company low cost didn’t really feel considerably higher than the common website.
What G2 customers dislike about myBiz by MakeMyTrip:
“Whereas myBiz presents glorious charges however the presents have generally finer T&Cs which aren’t fairly obvious. Like for instance there was a suggestion of cashback on reserving 5 tickets on the platform for 10% further cashback however the finer print was it needed to be finished in a month – which I felt was not obvious. The UI feels bit overwhelming and bit complicated at begin – particularly the GST credit monitoring half.”
– myBiz by MakeMyTrip Evaluate, Ritesh Ok.
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3. Brex
Based mostly on what customers shared, Brex stands out not simply for what it does, however how nicely it does it. The constant suggestions paints a image of a platform that’s polished, purposeful, and genuinely designed to make spend administration much less chaotic.
One of the most generally praised elements is how straightforward Brex is to use. I noticed this over and over, individuals love the intuitive structure, each on desktop and cell. Whether or not you are setting up playing cards, submitting an expense, or digging via transactions, the expertise feels clean and frictionless. That form of usability doesn’t occur by accident. It’s clear the UX group has put in the work.
One other huge win? Automated expense administration. Customers raved about how Brex handles reconciliation and categorization. The OCR know-how that scans and extracts knowledge from receipt images makes it simpler to connect and submit documentation. It’s not simply about importing a file, it’s about streamlining a course of that normally takes up too a lot time.
And talking of time, Brex will get excessive marks for velocity and effectivity. Whether or not it is submitting bills, getting approvals, or receiving real-time notifications, the system strikes quick. Customers particularly talked about how useful the on the spot textual content alerts and Slack notifications are. When a transaction occurs, you get pinged, can add a memo, and transfer on. No digging via your inbox or ready for a weekly abstract.
The platform additionally scores factors for providing each bodily and digital playing cards. From what I learn, digital playing cards are a favourite for groups managing on-line purchases or dealing with vendor-particular transactions. They add a layer of safety and assist compartmentalize spending with out including administrative burden.
On the accounting facet, integrations with NetSuite, Concur, and Slack are continuously talked about. These assist streamline month-to-month shut, automate reporting, and cut back handbook work. Whereas most customers appreciated the integrations, a few flagged particular points with syncing errors, particularly with terminated staff.
Receipt administration nonetheless has some tough edges. Whereas OCR is a huge assist, some customers wished they may add a number of paperwork at as soon as or discovered the cell circulate a little clunky. There’s undoubtedly room to tighten that up.
One other frequent theme was the lack of a compelling rewards program. Customers didn’t essentially count on Brex to match conventional credit score card perks, however a few famous that the factors construction doesn’t really feel notably rewarding.
A couple of customers pointed out limitations when making an attempt to entry journey reserving info outdoors the app, or when utilizing the platform on worldwide web sites.
Nonetheless, these gaps don’t take away from the core worth Brex delivers: quick, intuitive, dependable spend administration for rising groups. From the automation behind bills and approvals to the considerate integrations and real-time suggestions loops, Brex feels like it was designed for individuals who need to keep in management.
What I like about Brex:
- I observed customers love the flexibility of digital playing cards. They’re useful for assigning vendor-particular budgets or giving group members entry with out handing over the firm card.
- Integrations with platforms like Slack, QuickBooks, and NetSuite assist shut the loop, whether or not it’s syncing transactions or preserving accounting clear.
What G2 customers like about Brex:
“To be sincere, I used to be impressed by my expertise with Brex. I am organising a company checking for my publishing enterprise and the corporate is small in the meanwhile. They helped me with onboarding in a clean and fast approach. In addition they made me really feel valued although I am not a giant time operation but. I obtained a checking account quantity inside a couple of days and in lower than per week I had a smooth debit card with my firm identify. It is a tremendous feeling and so they helped make it so clean. I am a giant fan to date!”
– Brex Evaluate, Matt O.
What I dislike about Brex:
- From what I learn, the factors construction feels fairly primary. Some customers mentioned they’d love extra helpful or versatile rewards for the quantity they spend.
- There are some card limitations in terms of worldwide customers. A number of individuals talked about that the Brex card doesn’t all the time work with sure distributors or worldwide prices.
What G2 customers dislike about Brex:
“Some options are barely clunky and a bit gradual at occasions. The app specifically both crashes are takes a very long time to replace at occasions. Sure options resembling foreign money conversion usually are not accessible on the app. Additionally the scanning of the bill for bill/receipt knowledge is just not nice. We’ve an Irish entity and autopay is just not accessible consistent with the US entities.”
– Brex Evaluate, verified person.
4. Ramp
Ramp doesn’t simply make journey and spend administration simpler, it truly reshapes how individuals give it some thought.
The interface is clear and quick, and whether or not customers are importing receipts, managing playing cards, or reviewing statements, they constantly point out how clean the expertise feels. It’s not simply straightforward to use, it feels designed for the individuals truly doing the work.
One factor customers actually love? Receipt administration. You can snap a picture and textual content it in, and Ramp will auto-match it with the proper transaction. Customers praised the AI-powered receipt recognition and computerized categorization for shaving hours off what used to be a handbook, error-susceptible course of. That, mixed with OCR options, turns the dreaded end-of-month receipt chase into a fast, near-frictionless activity.
The digital playing cards additionally got here up a lot. Customers like how straightforward it is to create, assign, and handle playing cards, particularly with customized limits. They’re used to management spend, stop fraud, and simplify department-degree budgeting. Safety and flexibility are the identify of the sport right here.
Some customers appreciated the potential to handle journey bills and bookings alongside common spending, and discovered it useful to have all that knowledge in one place. Others famous that Ramp’s journey instruments are nonetheless in beta and don’t but really feel like a full-fledged reserving platform. In brief, Ramp has made a promising begin.
The automation works most of the time, however it’s not flawless. Others wished Ramp may bear in mind their default department fields, to keep away from reselecting them on each transaction.
Nonetheless, none of these appeared like dealbreakers. What I noticed throughout the board was that Ramp delivers severe worth. It’s a fashionable resolution that respects your time, and it’s clear most customers would suggest it.
What I like about Ramp:
- A huge standout for customers is how Ramp automates issues like categorization and receipt matching. The built-in OCR characteristic makes importing and monitoring bills tremendous environment friendly.
- Individuals actually recognize the potential to concern vendor-particular digital playing cards and set customized limits. It’s one of the options customers appear to belief the most for staying in management of budgets.
What G2 customers like about Ramp:
“Ramp is extraordinarily person pleasant. The entire implementation was finished on my own. It simply integrates with our accounting software program (Sage Intacct) and offers number of options for correct document preserving. We had been in a position to change 3 totally different suppliers with Ramp, and now our AP, Worker Bills Reimbursement and Credit score Playing cards are multi functional place. Buyer assist is all the time glorious in responding shortly, although I don’t get to contact them usually due to the very detailed and simple to navigate Assist Middle. And better of all there may be money again whenever you use Ramp Card, which provides up so shortly and can be utilized in number of methods.”
– Ramp Evaluate, Nadiia D.
What I dislike about Ramp:
- I want you may set the default subject values for factor that you must choose for every transaction as a substitute of getting to pick out all the things every time.
- We bumped into occasional syncing points. Customers flagged issues with syncing to platforms particularly round terminated staff or unclear export errors.
What G2 customers dislike about Ramp:
“Restricted choices for enterprise journey and decrease web money profit rebates versus different playing cards. Additionally, much less companion profit promotions. Nonetheless, proper now the time financial savings is the profit, plus we use the money again on our spending to decrease our month-to-month bank card payments.”
– Ramp Evaluate, Brian V.
5. SAP Concur
SAP Concur is the form of instrument that excels at scale, with layers of automation and integration that finance and operations groups recognize. However it additionally brings some quirks and complexity, particularly for these new to the system.
Let’s begin with what individuals clearly love: automation. Over and over, customers shared how Concur helped them minimize down on handbook entry by automating expense studies, bill processing, and approval workflows. It’s the form of time-saver that actually provides up over the course of a month. One reviewer even referred to as it their paperless assistant, thanks to options that let them add receipts, auto-fill particulars, and ship claims with a few clicks.
Customers appreciated how Concur integrates with company journey companies and enforces firm insurance policies routinely. Whether or not reserving flights or accommodations, Concur retains all the things aligned with funds tips and ties the spend immediately again to the expense report. No duplicate entries, no end-of-journey surprises.
Even although many individuals mentioned the interface was straightforward to use, a important quantity described it as onerous to navigate. The system works, however it doesn’t all the time really feel fashionable. Frequent complaints included complicated layouts or needing too many clicks to full primary actions.
And whereas some customers preferred the cell app, others had the reverse expertise. I learn evaluations about login errors, usability issues, and error messages.
SAP Concur is a strong, enterprise-grade platform that delivers actual worth when you want tight coverage management, deep integrations, and automated workflows. It’s preferrred for mid-to-giant organizations the place visibility, compliance, and cross-platform syncing are high priorities. However be ready for a bit of a studying curve.
What I like about SAP Concur:
- Reserving journey and managing bills in a single place is a giant win. A lot of customers valued the potential to ebook journey immediately inside the platform and tie it again to coverage, funds, and expense studies.
- Individuals actually preferred having the ability to snap a photograph of a receipt and let the system match it routinely.
What G2 customers like about SAP Concur:
“SAP Concur has been a lifesaver for organizing and managing enterprise journey and bills. What I genuinely love is how straightforward it’s to combine with different instruments and techniques we already use all the things feels linked. The cell app is a good factor, letting me snap a photograph of a receipt and add it immediately, which has saved me numerous hours of handbook entry. It iss additionally very intuitive to make use of when you get the dangle of it, and the detailed studies it generates are a goldmine for monitoring firm spending. For a world group like ours, its multi-currency and multi-language assist has been helpful, helps us keep consistency irrespective of the place we’re.”
– SAP Concur Evaluate, Shubham Ok.
What I dislike about SAP Concur:
- There’s undoubtedly a studying curve. Even although the system is highly effective, a number of customers discovered the preliminary setup or onboarding course of difficult. It takes time to get totally snug.
- SAP Concur will be gradual, particularly throughout busy occasions – pages taking time to load or actions needing to be repeated, particularly when processing bigger studies.
What G2 customers dislike about SAP Concur:
“Consumer interface!! Issues are too descriptive, nothing icon based mostly. If the GUI is made extra graphical the dashboard would look cool and would keep away from us to maintain looking for issues and it helps us to discover issues simply reasonably than somebody educating us to navigate.”
– SAP Concur Evaluate, Adarsh S.
6. TravelPerk
From all the evaluations I’ve regarded via, I can say that TravelPerk earns a lot of reward for doing precisely what busy groups want it to do: simplify enterprise journey. It’s a centralized platform the place you can handle virtually each side of firm journey.
The first factor customers repeatedly speak about is ease of use. TravelPerk’s interface will get excessive marks for being clear, intuitive, and quick to be taught. Individuals love how simple it is to ebook journeys, handle itineraries, and verify updates, whether or not they’re planning a single journey or reserving for an complete group.
What additionally stood out was simply how complete the journey stock is. Flights, accommodations, trains, automobile leases, it’s all there in one place. Customers preferred that they may evaluate costs throughout suppliers and discover choices that match each funds and coverage. A number of talked about that even group reserving and journey collaboration was smoother than anticipated, which is a lifesaver for admins reserving for a number of colleagues.
A lot of customers additionally spoke extremely of TravelPerk’s velocity and effectivity. The course of of reserving and confirming journey feels streamlined, with fewer steps and fewer handbook inputs than different instruments. And as soon as you’ve booked, notifications about flight adjustments, gate updates, and journey particulars are one other characteristic individuals constantly worth.
In phrases of backend energy, I noticed sturdy suggestions round integration and automation. Groups preferred that they may sync company fee strategies and set up approvals routinely. It made expense administration and reporting really feel much less painful.
And of course, I can’t neglect the buyer assist suggestions. Many individuals had actually constructive experiences: quick responses, useful brokers, and a concierge group that went above and past for difficult journey requests or last-minute adjustments. While many had nice assist, I additionally noticed some mentions about gradual response occasions, particularly throughout high-quantity journey intervals.
Technical glitches and app efficiency points was one thing that got here up a few occasions. Customers described the app as gradual or buggy at occasions, with crashes or login issues. The desktop platform additionally sometimes ran into reserving course of errors, like reservations ending up in drafts unexpectedly.
Customers wished extra choices to filter search outcomes or customise how they handle reserving insurance policies and traveler preferences inside the platform.
Based mostly on all the things I learn, TravelPerk will get the fundamentals of enterprise journey administration proper. It’s straightforward to use, highly effective for group coordination, and environment friendly for reserving. The system works nicely as a centralized journey hub, and many customers would completely suggest it.
If you need a devoted journey reserving resolution that will save time, simplify reporting, and centralize spend, TravelPerk is a sturdy choose.
What I like about TravelPerk:
- Customers repeatedly referred to as out the comfort of reserving flights, accommodations, trains, and even automobile leases in one central place. It saves groups a ton of time.
- Monitoring journey spends is tremendous helpful. Whereas TravelPerk isn’t a full-blown expense instrument, individuals like having the ability to monitor journey prices and pull studies on firm journey spend immediately from the platform.
What G2 customers like about TravelPerk:
“I like straightforward to make use of construction of this software program. I can choose prepare, ebook lodge, I can word why I need this lodging, I can see the all approval course of or whether it is permitted or not. ı additionally logged my private information, I would like so as to add time and again every time. It saves plenty of time!”
– TravelPerk Evaluate, verified person.
What I dislike about TravelPerk:
- The vary of accommodations will be improved. A number of customers talked about that, particularly in sure markets, there aren’t as many lodge or flight decisions as they’d count on in contrast to reserving elsewhere.
- Buyer assist can generally be gradual. Whereas loads of individuals had nice experiences, others talked about inconsistent response occasions or not all the time getting the solutions they wanted shortly.
What G2 customers dislike about TravelPerk:
“We have encountered a couple of cases the place our most well-liked lodging or airfare choices weren’t accessible via TravelPerk. Moreover, when reserving via the platform, the absence of an choice to safe refundable flights has posed a problem. Consequently, we have needed to resort to cancellations, receiving credit with numerous airways as a substitute. Thankfully, given our frequent journey quantity, rebooking is usually possible, albeit introducing a layer of complexity to the method.”
– TravelPerk Evaluate, Josh H.
7. Amex GBT Egencia
From what I learn, Amex GBT Egencia is the go-to instrument for firms that need management and simplicity in managing enterprise journey. The constant suggestions was that Egencia delivers on the fundamentals extraordinarily nicely, whereas nonetheless leaving room for enchancment in sure areas.
Over and over, customers shared how intuitive the platform feels. Reserving flights, accommodations, rental vehicles, and trains is quick, simple, and hassle-free. The structure is clear and individuals like that all the things they want, from itinerary particulars to fee and reporting.
I noticed a ton of mentions about how good it is to consolidate all journey wants into one system. Customers can handle world bookings, observe firm spend, and approve or reject journey requests with out needing to leap between apps or spreadsheets.
The velocity and effectivity of reserving got here up a lot too. Individuals love how Egencia streamlines approvals and requests so that journeys get booked sooner, with fewer back-and-forth emails. The self-reserving characteristic was additionally extremely rated for empowering staff to deal with their personal journeys — inside firm coverage, of course.
Customers talked very positively about buyer assist, particularly when working with devoted account managers who go the additional mile. The Egencia app was additionally referred to as out as clean and handy for managing journeys on the go.
On the reporting facet, I noticed a lot of appreciation for the customized reporting capabilities and journey spend monitoring. Finance groups can generate studies shortly for month-finish reconciliation and budgeting. One other characteristic individuals preferred: the void choice inside 24 hours of reserving. It saved customers from complications when plans modified unexpectedly.
I additionally preferred seeing customers name out automated worth checks. Egencia searches for decrease fares even after a reservation has been made and matches them to assist minimize prices.
The world journey choices had been one other energy talked about usually. There’s a good vary of flights, accommodations, and automobile rental suppliers, which makes it simpler for multinational groups to ebook journey underneath one platform.
Let’s speak about buyer service inconsistency. Whereas many customers liked it, simply as many felt assist was gradual, brokers lacked data, or language boundaries brought about miscommunication.
There had been additionally repeated mentions of reserving modification challenges. Customers discovered flight credit onerous to use, altering reservations took too lengthy.
I additionally noticed a truthful quantity of frustration with lodge pricing and availability. A few customers thought Egencia wasn’t all the time exhibiting the finest costs in contrast to airline or lodge direct websites. One evaluate even famous reserving a lodge that no longer existed!
Amex GBT Egencia nonetheless wins as a highly effective, enterprise-degree journey administration resolution. It shines at what huge firms care about most: world scale, coverage enforcement, self-service reserving, reporting, and centralized management.
What I like about Amex GBT Egencia:
- A lot of groups like being ready to monitor journey spend and generate studies with out juggling a number of instruments. It makes reconciliation and visibility a lot simpler.
- Again and again, I noticed individuals say how easy it’s to ebook flights, accommodations, and rental vehicles with Egencia. The platform is intuitive and simple to navigate.
What G2 customers like about Amex GBT Egencia:
“As a journey arranger, I depend on Egencia day by day to ebook flights, accommodations, and rental vehicles for our group, and total, it will get the job finished effectively. The platform is user-friendly, with a streamlined interface that makes it straightforward to handle a number of itineraries directly. Amex GBT permits arrangers/vacationers to shortly implement a fee technique that’s simply usable for every reserving. Buyer assist is usually responsive, however sure points require extra back-and-forth than I’d like. Regardless of this, Egencia has been seamlessly built-in into our program and we’re drastically having fun with its advantages!”
– Amex GBT Egencia Evaluate, Grayce B.
What I dislike about Amex GBT Egencia:
- Whereas many rave about assist, I noticed few evaluations saying they had been left ready on maintain, bounced between brokers, or didn’t get the decision they wanted shortly.
- Some individuals mentioned they couldn’t discover sure airways, accommodations, or automobile rental suppliers on Egencia, and some even talked about knowledge accuracy issues with lodge listings.
What G2 customers dislike about Amex GBT Egencia:
“At occasions, we do get customer support brokers which are new and are nonetheless within the coaching course of so our name occasions when calling customer support are lengthy to make adjustments on an itinerary. For instance an hour. Egencia Central billing – if we create a brand new traveler group you cannot simply add the group to the present central invoice card you must delete your entire card and return in and add everybody again on.“
– Amex GBT Egencia Evaluate, Wendy F.
Steadily requested questions on the perfect journey administration software program
Have extra questions? Discover extra solutions beneath.
Q1. Who makes use of journey administration software program?
Whereas journey managers and operations groups are the primary customers, it’s additionally useful for finance groups (to trace budgets and compliance) and staff (to simply ebook and handle their very own journeys inside firm coverage).
Q2. Does journey administration software program embody expense monitoring?
Some platforms embody built-in expense monitoring and expense studies or combine immediately with instruments like SAP Concur, Expensify, or Zoho Expense. Search for automated receipt seize, policy-compliant spend limits, and simple reimbursement workflows.
Q3. Is journey administration software program just for giant firms?
By no means. Many platforms provide versatile plans for startups, small groups, or remote-first firms. The secret’s discovering a instrument that matches your group’s dimension and complexity. Some platforms even provide free tiers.
This fall. How do I do know which platform is correct for my group?
Begin by figuring out your must-haves: Do you want multi-currency assist? Is cell entry crucial? Are you reserving internationally? As soon as you already know your core wants, consider platforms based mostly on usability, integrations, pricing, and G2 evaluations to see how they carry out in real-world use.
Q5. What’s company journey administration?
It entails setting journey insurance policies, coordinating bookings, managing approvals, monitoring bills, and making certain compliance. Corporations usually use journey administration software program or companion with a journey administration firm (TMC) to streamline operations, cut back prices, and enhance the journey expertise for staff.
Q6. What’s the distinction between journey administration and journey & expense (T&E) software program?
Journey administration focuses on reserving and journey logistics, whereas T&E platforms embody each journey planning and detailed expense dealing with like reimbursement automation, spend evaluation, and approval chains. Some instruments provide each, whereas others focus on one space.
Your journey co-pilot awaits
Diving into the world of journey administration software program gave me a brand new appreciation for what occurs behind each clean journey. These platforms aren’t nearly flights and accommodations, they’re about making enterprise journey really feel much less like a logistical puzzle and extra like a streamlined, stress-free course of.
On this analysis, I centered on instruments that maintain up underneath real-world circumstances, not simply polished advertising and marketing pages. By analyzing 1000’s of G2 evaluations, evaluating characteristic units, and listening to how these platforms carry out throughout totally different use circumstances, I landed on seven standout choices that go nicely past reserving fundamentals.
If you happen to’re evaluating choices on your group or simply curious like I used to be, these seven picks are a strong place to begin. In any case, enterprise journey doesn’t must be chaotic. With the correct instruments in place, it may be one much less factor to fret about.
Prepared to show miles into cash saved? Try the perfect mileage monitoring software program to maintain each journey accountable.