5 Finest RMM Software program Picks I’d Hand to MSPs and IT groups

I’ve seen submit after submit from sysadmins, solo IT professionals, and managed service suppliers (MSPs) asking the identical factor: “What’s the finest RMM software program that doesn’t make me throw my laptop computer out of the window?”

Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and distant entry instruments that freeze once you want them most, the frustrations are actual, and I’ve heard them loud and clear.

I might not be managing endpoints myself, however I’ve spent the previous few weeks knee-deep on this house, evaluating options, studying MSP boards, analyzing person evaluations, and finding out what actual groups want from their RMM.

On this article, I’ll stroll you thru the 5 finest RMM software program instruments for a spread of wants: whether or not you’re working a one-person IT store, supporting nonprofit shoppers, or scaling an MSP that’s juggling 1000’s of endpoints.

In the event you’re bored with bloated options, high-pressure demos, and help that ghosts you once you want it most, you’re in the suitable place.

5 finest RMM software program I like to recommend  

The office is now not the identical. 75% of enterprise leaders anticipate to alter their hybrid work mannequin within the subsequent two years, based on Zoom. And with rising cyber threats, I do know for a indisputable fact that distant monitoring and administration (RMM)software program is taken into account important by many IT groups. Its market is projected to develop from $3.06 billion in 2024 to $5.1 billion by 2030, reflecting how important the pliability and visibility these instruments carry.

One of the best ways somebody put it to me was, “It’s like having eyes on each machine, without having to be within the room.” That caught with me. At its core, RMM software program offers groups the instruments to supervise, preserve, and help endpoints from anyplace, dealing with patching, scripting, distant desktop, alerts, asset monitoring, and extra in a single place.

After I requested MSPs what they depend on their RMM for, the reply was virtually all the time the identical: “It’s how we maintain every thing working with out consistently placing out fires.” For inner IT groups, particularly these juggling hybrid work environments, it turns into the central dashboard to handle updates, machines, person points, and even stock, with out hopping throughout a dozen completely different instruments.

What stood out in these conversations was how a lot an excellent RMM modifications the sport. It’s not nearly monitoring; it’s about making workflows repeatable, distant help dependable, and groups extra proactive than reactive. The correct RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time the place it issues most.

What makes one of the best RMM software program: my standards

After talking with MSPs and inner IT professionals, I narrowed my standards for one of the best RMM software program to a handful of non-negotiables. Right here’s what I appeared for primarily based on what actual customers stated issues most in day-to-day operations.

• Sturdy patch administration and OS protection: Patching got here up consistently in conversations. I prioritized instruments that supply dependable, policy-driven patching for various OS like Home windows, macOS, and (the place supported) Linux. Granular management over scheduling, approval workflows, and third-party app patching had been all key differentiators.
• Quick, safe distant entry: Whether or not it is serving to finish customers or investigating alerts, quick distant management is desk stakes. I appeared for platforms with built-in, safe distant entry, ideally with multi-session help, file switch, session recording, and MFA safety baked in.
• Automation and scripting flexibility: An excellent RMM ought to cut back handbook work. I targeted on platforms that help versatile automation, both by way of GUI-based workflows or help for PowerShell, Bash, and different scripting languages. Bonus factors for reusable script libraries and automation triggers tied to alerts or occasions.
• Actual-time monitoring and good alerting: One of the best RMM instruments floor the suitable data on the proper time. I appeared for customizable monitoring insurance policies, alert thresholds, and escalation logic. MSPs advised me they need fewer false positives and smarter alert noise discount, not simply dashboards stuffed with crimson flags.
• Asset and endpoint stock administration: Conserving tabs on each machine, license, and software program set up is important. I prioritized instruments with clear, searchable {hardware}/software program inventories, lifecycle monitoring, and asset grouping,  particularly people who sync with Lively Listing or permit tagging by web site or shopper.
• Integration with the broader IT stack: From backup to EDR and documentation instruments, RMM platforms don’t reside in a vacuum. I gave choice to distributors with native integrations or robust APIs that hook up with widespread instruments like Microsoft 365, IT Glue, SentinelOne, and others.
• Ease of use and onboarding: Even probably the most highly effective instrument received’t assist if it’s a ache to arrange. I paid consideration to UI design, coverage creation workflows, agent deployment choices, and the way steep the training curve is perhaps, particularly for small groups or solo admins.

With this, I narrowed right down to the 5 finest RMM software program. Not all of them tick each field on my standards checklist, however every stands out in ways in which make it value contemplating, relying in your particular wants.

The checklist under incorporates real person evaluations from the RMM software program class. To be included on this class, an answer should:

• Monitor IT property, together with endpoints, computer systems, and purposes
• Monitor community efficiency, safety, and availability
• Uncover and monitor IT-related points
• Permit distant directors to entry endpoints

*This information was pulled from G2 in 2025. Some evaluations could have been edited for readability.  

NinjaOne is a kind of names I stored listening to each time I requested IT professionals and MSPs what RMM software program they really preferred utilizing. It got here up on G2, in Reddit threads, and in a number of one-on-one conversations I had throughout my analysis. Naturally, I needed to dig deeper into why it stands out.

After watching the video demo and brushing by means of latest G2 evaluations, it’s straightforward for me to see why NinjaOne persistently ranks so excessive as one of many top-rated RMM software program.

Customers appear to like most is how clear and intuitive the platform feels. Whether or not they’re managing 50 units or 5,000, the convenience of use and setup got here up repeatedly. A number of reviewers talked about getting up and working rapidly, without having tons of documentation or outdoors assist. 

The true standouts for my part? Patch administration, distant monitoring, and machine management. These are persistently rated at 94% on G2, placing NinjaOne above the class common. It’s praised for its real-time visibility, quick agent efficiency, and granular coverage controls.

I noticed a number of feedback from system directors who stated it helps them confidently automate updates and cut back hands-on intervention. That is particularly invaluable for small groups stretched skinny. I might say NinjaOne is likely one of the most dependable RMM instruments for community administration.

NinjaOne isn’t good, and no RMM actually is. One factor I stored listening to was that the reporting performance feels a bit restricted, particularly for those who’re on the lookout for extremely customizable or client-facing studies. A number of IT professionals talked about that whereas the dashboards are clear and useful, digging deeper into information or automating studies requires extra flexibility than what’s at present supplied.

I additionally noticed a number of G2 customers level out that modules like scripting and MDM may benefit from extra superior performance. I’d say they’re not dealbreakers, however extra of a typical ask from groups seeking to scale or automate extra complicated workflows.

Nonetheless, 99% of customers on G2 charge NinjaOne 4 or 5 stars, which speaks volumes about how properly it delivers on the core options IT groups and MSPs depend on most.

Total, I might suggest NinjaOne to IT groups or MSPs on the lookout for a dependable, no-frills RMM platform that nails the basics. It’s particularly ultimate for groups that worth straightforward setup, good buyer help, and streamlined patching throughout Home windows and macOS environments.

And for those who’re coming from instruments with outdated interfaces or laggy brokers, this one would possibly simply really feel like a breath of recent air.

What I dislike about NinjaOne:

• A number of customers famous that the reporting choices really feel a bit restricted, particularly in order for you extremely detailed or personalized studies for shoppers or inner groups.
• I noticed some G2 reviewers mentioning that modules like MDM and scripting work properly for fundamental wants, however they’d wish to see extra superior capabilities added over time.

What G2 customers dislike about NinjaOne: 

“Some modules, corresponding to MDM, aren’t but on par with competing merchandise; nonetheless, they appear to require further time to mature. The pricing mannequin positively wants enchancment—having clearly outlined tiers slightly than fixed changes can be useful. Lastly, the built-in reporting might provide higher flexibility.”

– NinjaOne Evaluate, Samir H.

Datto RMM got here up typically in my analysis, particularly after I spoke with MSPs who had been deep into managing shopper networks and wanted one thing extra scalable than entry-level instruments. It’s extensively used throughout the MSP house and it reveals up strongly on G2 with a 4.5-star common from 600+ reviewers.

 An enormous a part of why Datto RMM works for thus many groups, in my view, is its core distant monitoring and machine administration capabilities. These are the bread and butter, and reviewers agree. Distant monitoring alone scored a robust 93% satisfaction ranking, with G2 customers calling out how straightforward it’s to get granular visibility into endpoints and automate frequent duties.

I noticed a number of feedback praising the pliability of the automation engine and the flexibility to push updates, scripts, and configurations throughout fleets with out having to babysit each motion. For MSPs managing many shopper websites or networks, that sort of management is essential.

That stated, I noticed feedback round distant management stability. A variety of G2 reviewers stated the net distant entry and Splashtop work properly sufficient, however may be inconsistent or sluggish at occasions.

One other theme I noticed throughout a number of evaluations was that some options, just like the dashboards to share data or the net distant, might use extra depth. Now, these aren’t essentially main points, however extra so areas the place customers hope to see continued enhancements.

Nonetheless, 95% of customers charge Datto RMM 4 or 5 stars, and primarily based on what I noticed, it’s straightforward to know why.

In the event you’re a part of a mid-sized or rising MSP, otherwise you’re on the lookout for an RMM platform that integrates tightly together with your backup, endpoint safety, or PSA instruments, I might say Datto RMM is a critical contender. Particularly for groups already utilizing different Kaseya or Datto merchandise, Datto RMM feels just like the pure subsequent step. It brings every thing into one ecosystem and offers you the automation muscle to scale with out including extra overhead.

What I dislike about Datto RMM:

• I got here throughout a number of reviewers mentioning that distant entry may be hit and miss. It’s purposeful, however not all the time as clean as anticipated.
• There have been some frequent requests for enhancements in options like customizable reporting dashboards or UI/UX enhancements — options customers hope to see refined because the platform evolves.

What G2 customers dislike about Datto RMM:

“The distant platform is sluggish and crashes from time to time.”

– Datto RMM Evaluate,  Jeff G. 

TeamViewer is a kind of instruments that just about each IT crew or technician has touched in some unspecified time in the future, often for distant desktop help. However what shocked me in my analysis is simply how a lot it is advanced right into a broader RMM resolution. With over 3,000 evaluations on G2 and a 4.5-star common, it’s clear that TeamViewer has a loyal base of customers who lean on it for its simplicity and reliability.

What G2 customers persistently reward is how easy distant entry feels. It’s TeamViewer’s bread and butter, and it reveals, with a 98% satisfaction ranking for distant entry, one of many highest within the class.

So far as I can inform, folks love how rapidly they will hook up with shopper units with out leaping by means of hoops or spinning up infrastructure. It’s additionally extremely rated for ease of use (93%) and ease of setup (92%), making it a terrific match for groups that don’t wish to waste time on complicated configurations.

A number of customers additionally highlighted options like service, asset administration, and machine management. You may handle units, schedule and roll out updates, and handle patch deployments, software program installations, upgrades, and reconfigurations from anyplace. For corporations targeted on quick, safe help and light-weight machine administration, I really feel these options appear to be greater than sufficient.

As for drawbacks, I did come throughout some feedback about occasional connectivity or session stability points, particularly in lower-bandwidth environments. These weren’t main points, however they’re value noting for groups that want rock-solid connections each time. And I’d say this was a typical theme I observed throughout different RMM and distant entry instruments, too.

One other factor a number of reviewers flagged was price. Some customers felt the pricing was on the upper aspect, particularly for smaller groups. However many additionally identified that TeamViewer gives robust worth for what it prices, with dependable distant entry and a mature characteristic set. In reality, 94% of G2 customers charge it 4 or increased. 

From every thing I’ve learn, TeamViewer is likely one of the finest distant administration software program for tech startups, SMBs, companies with hybrid workforces, and departments supporting distributed groups. 

What I dislike about TeamViewer:

• Some customers talked about connection drops or occasional lag, particularly on slower networks. I might say it’s not distinctive to TeamViewer alone. This comes up with different distant entry instruments, too. Nevertheless it’s nonetheless one thing to bear in mind in case your customers are sometimes in low-bandwidth environments.
• I observed fairly a number of reviewers really feel that the pricing generally is a bit steep, notably for small groups and particular person customers.

What G2 customers dislike about TeamViewer: 

 “I’m involved with its excessive price of operation in enterprise. You may make the worth enhance quickly compared with different options. It sometimes doesn’t have any issues, but I generally expertise lag, notably with sluggish web.” 

– TeamViewer Evaluate, Aiden C. 

Atera stored exhibiting up in my analysis as a favourite for small to midsize MSPs in addition to one of the vital inexpensive RMM options. And it tracks with the G2 Information, too. 

With a 4.6-star common throughout 800+ evaluations on G2, Atera has constructed a robust popularity for being intuitive, budget-friendly, and full of simply the suitable options to get the job finished with out feeling overwhelming.

What actually stood out to me is how rapidly customers are in a position to rise up and working with Atera. Reviewers typically praised its out-of-the-box simplicity that makes it accessible even to first-time RMM customers. There’s no steep studying curve or sophisticated onboarding course of, which makes it tremendous approachable, particularly for those who’re not deep into scripting or policy-building. When you’re in, the interface feels clear and manageable. It doesn’t attempt to do an excessive amount of, and that’s an excellent factor.

Additionally, Atera will get excessive marks for distant entry, distant monitoring, and machine administration, all of which rating round or above 92% in satisfaction. IT groups appear to essentially just like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place.

It’s an enormous plus for smaller MSPs and solo admins who don’t wish to spend time stitching collectively six completely different instruments simply to maintain issues working.

Atera has a number of minor drawbacks, although. I got here throughout a number of G2 evaluations mentioning occasional efficiency hiccups, just like the interface feeling a bit laggy at occasions or slower load speeds when switching between modules. This is not the most important theme, actually, however it’s value being conscious of. 

One other frequent theme I observed was characteristic depth. A number of customers felt that some areas, like reporting, patch administration, or ticketing, might be extra superior or customizable. The core performance is there, however for groups scaling rapidly or dealing with extra complicated environments, there’s positively room for refinement, which, to Atera’s credit score, they appear dedicated to enhancing with common updates and have rollouts.

What’s extra? 95% of Atera customers charge it 4 and above on G2. I’d suggest Atera to small IT groups, solo admins, and rising MSPs who desire a no-fuss RMM that’s fast to deploy and straightforward to handle each day. For lean groups that worth simplicity, affordability, and an all-in-one expertise, Atera punches properly above its weight.

What I dislike about Atera:

• I did come throughout a number of evaluations mentioning that the interface can really feel just a little sluggish at occasions, one thing that they’d like to see get smoother over time.
• Some customers shared that they’d like extra superior options or deeper customization, particularly for issues like reporting and ticket workflows. The core instruments are strong, however there’s positively potential for extra flexibility because the platform evolves.

What G2 customers like about Atera: 

“There’s a lack of communication about future options (the AI is paid, for instance). The instrument is nice for beginning with a brand new park, however I discover the ticketing half a bit restricted. The administration of ticket kinds lacks flexibility, and there’s no choice for machine lending, which might be helpful. Additionally, the administration of updates is typically unpredictable: some updates obtain properly, however then it’s a must to go to the workstation to put in them manually.” 

– Atera Evaluate, Fabien T. 

I got here into Action1 anticipating a light-weight RMM platform, however what I discovered within the evaluations was a instrument that quietly excels at what many others overcomplicate. With a 4.9 common ranking and 97% satisfaction scores throughout classes, Action1 clearly resonates with IT professionals who need dependable, safe, and fashionable endpoint administration with out spending hours configuring it. 

Action1 actually nails the fundamentals: scanning endpoints, pushing updates, and giving IT groups clear visibility without having to construct customized scripts or complicated insurance policies.

A element that basically caught with me was how typically customers praised its patch administration engine. A number of evaluations spotlight how effectively it handles vulnerability remediation throughout massive fleets, with clear visibility, well timed updates, and minimal hands-on involvement. That, mixed with robust distant monitoring and machine management, makes it particularly helpful for IT groups that wish to implement hygiene at scale with out dragging in a full PSA-RMM stack.

The spotlight for me was the help high quality. A number of customers shared that onboarding was clean and that the crew behind Action1 was fast to reply to questions or assist resolve points. G2 Information 2 information backs this up, exhibiting a 97% satisfaction rating for help.

That stated, a few frequent themes did come up within the G2 evaluations. I noticed a few customers point out the dearth of a cellular app as a limitation. Whereas the desktop expertise is clearly a precedence for the crew, a number of reviewers stated they’d admire having cellular entry for fast checks or duties on the go.

One other recurring theme I noticed was characteristic depth. Most G2 reviewers had been largely pleased with the core capabilities however famous that they’d wish to see extra superior customization, automation triggers, or reporting choices because the platform matures. However given the common star ranking of 4.9 on G2 and the truth that 96% of customers rated it 5 stars, I’d view these as small alternatives for progress slightly than main issues.

Total, I’d suggest Action1 to lean IT groups, solo sysadmins, and SMB-focused MSPs that want environment friendly patching, real-time monitoring, and machine visibility with out overbuilding their stack. It’s not attempting to be a full-blown PSA or enterprise-grade platform and that’s precisely what makes it shine for the groups who simply wish to get work finished.

What I dislike about Action1:

• A number of people within the evaluations talked about they’d actually wish to see a cellular app or higher entry on the go. I get it, generally you simply wish to examine in or do a fast activity out of your telephone
• I noticed some feedback round wanting extra flexibility in options like reporting or automation. The core instruments get the job finished, however there’s positively room for deeper customization as groups develop or their wants get extra complicated.

What G2 customers dislike about Action1: 

“On condition that Action1 is a Saas, the customization is typically restricted. Sure modifications to or further options may be requested, however will not be developed if not many purchasers have an identical request. It is usually potential that you’re paying for options that you just will not be utilizing, whereas further new options generally require a further price. >

The system tends to have bugs. The implementation with current firm software program shouldn’t be all the time potential or requires further options. It isn’t potential to implement social media pixels, which could make monitoring of advert campaigns tougher.”

– Action1 Evaluate, Marie-Aline Ok.

Selecting the best RMM software program is just one a part of constructing a resilient, environment friendly IT technique. In the event you’re seeking to take your asset visibility and management even additional, discover the prime IT Asset Administration options on G2.